Can a Buyer Return an Item on Mercari?

Mercari is an online marketplace where buyers and sellers can buy and sell almost anything.

Mercari is gaining popularity everyday because it is easy to use, charges its sellers low fees, and allows buyers and sellers to negotiate prices using features such as Make an Offer and Smart Pricing.

As sellers on Mercari, we try to answer all your questions about buying and selling on the app. Please leave us any question you have in the comments section below to allow us and the community to help you.

In this article, we will answer your questions about returning items on Mercari.

Can I Return an Item on Mercari?

You can not return an item on Mercari just because you change your mind or because the item doesn’t fit. As long as the item is accurately described, you can’t return it.

You can only return an item purchased on Mercari in the following circumstances:

1. The item you receive is not as described in the listing. Mercari encourages sellers to accurately describe items to avoid returns.
2. The item is potentially counterfeit. Mercari doesn’t allow the sale of counterfeit item on its platform.
3. The item is Prohibited.(Learn More about prohibited items on Mercari),
4. The item is damaged.
5. The item is defective.
6. The wrong item was received

How long do I have to return an item on Mercari?

To return an item on Mercari, you need to submit a return request first.

Your return request must be submitted before you rate the seller, and within 3 days of confirmed delivery.

Keep in mind that after you rate the seller or after 3 days, the sale is considered complete and funds are released to the seller.

Do I Pay for Return Shipping on Mercari?

After Mercari approves your return request, it sends you a prepaid label to return the item to the seller free of charge to you.